Frequently Asked Questions
We know pharmacy questions don’t always come up during business hours. Below are answers to some of the most common questions we receive. If you don’t see your question listed, our pharmacy team is always happy to help.
Prescription & Refills
How do I refill my prescription?
You can refill prescriptions online through our website, by phone, or in person at the pharmacy or drive-thru.
How long does it take to fill a prescription?
Most prescriptions are filled promptly. Processing time may vary based on medication availability and insurance requirements.
Can someone else pick up my prescription?
Yes. A caregiver or family member may pick up prescriptions on your behalf.
Transferring Prescriptions
How do I transfer my prescriptions to Riverside Pharmacy?
Simply complete our online transfer form or contact our pharmacy. We handle the entire transfer process for you.
Is there a cost to transfer prescriptions?
No. Prescription transfers are free.
Will there be a gap in my medication?
Our team works to prevent interruptions and coordinates closely with your current pharmacy.
Insurance & Payments
Do you accept my insurance?
Riverside Pharmacy accepts most major insurance plans. Please contact us to confirm coverage.
What if my insurance doesn’t cover a medication?
Our pharmacists can discuss alternative options, pricing solutions, or work with your provider when appropriate.
Medication Packaging & Adherence
What is medication packaging?
Medication packaging organizes prescriptions into clearly labeled packs by date and time, making it easier to take medications correctly.
Who benefits from packaging services?
Packaging is helpful for patients taking multiple medications, caregivers, and individuals who want added peace of mind.
Long-Term Care & Facilities
Do you serve assisted living or personal care homes?
Yes. Riverside Pharmacy partners with assisted living communities, personal care homes, and group homes.
How do facilities get started?
Facilities can request a consultation through our website or contact our pharmacy directly.
General Questions
Do you offer drive-thru service?
Yes. Drive-thru service is available during designated hours.
Can I speak directly with a pharmacist?
Absolutely. Our pharmacists are available to answer questions and provide guidance.